Return and Replacement Policy

  • Item must be in its original condition (not used). Item must include all packaging material and accessories (as shipped).
  • Item must not be purchased as part of a promotion. Such items can only be replaced (components only) under their warranty claims.

For further information contact us at info@customfreaks.store.

What is the procedure for returning a product?

A customer can return a product within the 7-day return period that starts one the product has been received. To initiate a return pick up the customer must email us at info@customfreaks.store and submit a replacement request by stating the delivery tracking code along with the item name and its picture. If the item is cleared of any damages and meets the return guidelines the user will be transferred the amount paid to the bank account or replacement will be forwarded.

How much time will it take for me to get my money back?

If the product is purchased via cash on delivery, Customfreaks.store will require 7 days to transfer the refund to an associated bank account (submitted by the customer) once the return is approved by the head office.

For product purchased via credit/debit card, bank transfer, mobile wallet or over the counter (using MobiCash or EasyPaisa), Customfreaks.store will require 5 days to transfer the refund one the return is approved by the head office.

How long does it take to validate a replacement?

The Custom Freaks quality assurance team requires 2 working days to clear a product. Once completed the customer is sent an email with the results of the verification. In case if the return is not verified, the customer is sent an email detailing the reasons for verification failure and the product is then repacked and delivered to the customer. If the reason for the return was product performance then the customer can alternatively claim product warranty (for component replacement).

Replacement Guidelines:

    • Item must be in its original condition (not used). It must include all packaging material and accessories (as shipped).
    • If the item is not physically damaged but is not as expected. The product will be examined by Custom Freak team. In the off-chance, the product has a defect, the team will approve the replacement.

When can I get a product replacement?

Customfreaks.store exercises a strict quality control to ensure that all orders shipped are in approved conditions (including packaging and protection). However, in case where there is a mishap or the product is misprinted Customfreaks.store will replace the product for the customer after verifying the claim. This applies to all products listed on Customfreaks.store.

What is the procedure for requesting a replacement?

A customer can request a replacement within 7-days of delivery. To initiate a replacement the customer must email us at info@customfreaks.store and submit a replacement request by stating the issue with the product, invoice number, the delivery tracking code.

It is recommended that the customer also take evidence pictures of the product and mail it to the support department at customfreaks.store. Once the request has been submitted, the item will be inspected. If the item meets the replacement guidelines the user will be shipped a new product from Custom Freaks.

How much time will it take for me to get my replacement?

Once the replacement request is validated it will take the normal course of delivery time to send you a new product. Normal delivery time is 5-7 days.

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